Shipping
- Every order on this site is sold and shipped by Keeler USA.
- Orders placed before 2 PM Eastern usually ship the same day.
- If something is on backorder or out of stock, we'll tell you.
- Orders ship UPS Ground unless you ask for another way. Ask us about air shipping by UPS, FedEx or DHL.
- Shipping and any taxes are added at checkout or on the invoice.
Refrigerated items
- Drugs that must be kept cold ship on their own, by UPS 2nd Day or Next Day, in insulated packaging with cold packs.
- 2nd Day cold orders ship Monday to Wednesday, and Next Day cold orders ship Monday to Thursday, holidays excluded.
- A cold order placed after the 2 PM cutoff, or on another day, ships the next week.
- Cold shipping fees and the holiday schedule are on Keeler's cold shipping page.
Credit and payment
- There's no order minimum.
- Every new office gets a credit check before its first order on terms.
- Approved offices pay on Net 30 terms, counted from the invoice date.
- An order under the credit threshold is paid by card.
- We sell only to licensed eye care professionals and practices.
Returns
- Call or email us for a return authorization before you send anything back. A return sent without one may be refused.
- Unopened items in their original packaging can come back within 30 days of delivery for a refund or credit, less any restocking fee.
- Drugs, sterile devices and refrigerated items generally can't be returned.
- Custom-made or engraved items can't be returned.
Warranty and repairs
- Each instrument's warranty period is in the manual that ships with it.
- For a warranty repair, call us first and we'll set it up.
Questions about an order? Call 1-800-842-1574 or email chad@justiceop.com. The full terms of sale are in our Terms & Conditions.